Support

We're here to help.

If you're experiencing an issue with Rehab-Prehab-Therapy, have a question about your program, or need help with a purchase, please reach out to us directly.

Email Support

redemptionperformance@proton.me

We aim to respond within 1–2 business days.

Common Questions

How do I restore my purchase?

Open the app and go to the Program tab. If you've previously purchased access, tap "Restore Purchases" on the paywall screen. Make sure you're signed in to the same Apple ID used for the original purchase.

My program isn't showing my injury

Try searching for your injury from the Search tab. If you can't find it, email us and we'll help identify the closest available program.

I'm having trouble with an exercise

Each exercise in the app has a "Too Hard" option — tapping this will adapt the program to your current level. If you're experiencing significant pain, stop the exercise and consult a healthcare professional.

I want a refund

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund directly through Apple.

Medical Questions

We are not able to provide individual medical advice. Please consult a qualified physiotherapist or healthcare professional for diagnosis and personalised treatment.


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